Tag Archives: What do guests want when it comes to Hotel Internet Access

Are You Taking Full Advantage of Your Guest Room Speed Dials?

Taking full advantage of your guest room speed dials can not only increase guest satisfaction but also contribute to hotel revenue. Travelers these days are looking for an “experience”, not just a place to stay. Many guests still prefer the … Continue reading

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Will Machines Replace Humans in the Hospitality Industry?

The impact of artificially intelligent machines on the future job market has been gaining significant attention in recent years. According to a recent report by the McKinsey Global Institute, an estimated 50% of all current work activities might be automated … Continue reading

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How A New Wave Of Artificial Intelligence (AI) Is Transforming The Hospitality Industry

Back in 2011, IBM’s Watson (a natural language-based supercomputer) shot to fame when it beat two of the greatest champions on American TV quiz show, Jeopardy. It was a landmark event that showcased just how far intelligent computing had come, … Continue reading

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Should Hotel Guests get Free Internet Access?

Should you be offering Free internet Access at your Property? Hoteliers, commentators, consultants and industry experts have been wrestling with this question for years.
No-one has come to a consensus and that’s because it’s actually quite a conundrum. I believe the answer is “It Depends” and we discuss the issues in this post.
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