Helping Hoteliers Deliver The Best Possible In-Room Experience To Their Guests

In-room Technology The Best Possible In-Room Experience To Their Guests

What Guests Want!

In-room technology is paramount to business travelers. Want to know how they feel when they can’t use what they want?

Download a Free copy of our Guest Survey and/or Sign-up for our Newsletter

Is a flat screen TV and in-house movies enough to keep your guests coming back? Our research says “No”

Guests use their room as an office and as their home away from home. The more comfortable and enjoyable you make the experience the more loyal your guests will be.

  • Can guests readily access your in-room TV so they can hook up their laptop or iPad to play the movie they have on it?
  • Is it easy for them to charge and listen to their music on their iPod/iPhone?
  • Can they sit in bed and do their emails via wireless?
  • Are there enough free and easily accessible power points?

That’s what guests want – we know because we asked them in our guest research

If your guests can’t do the above there is a good chance that they are booking into your competitors where they can do just that.

We work with hotel General Managers who know in-room technology plays an important part in their guests experience and in determining where they choose to stay. We help them to deliver the best possible in-room experience for their guests.

Are you noticing guests are asking more and more for things you don’t have in the room? Is it time you reviewed you’re in room offering?

Our clients are guest focused and technology driven.

Technology 4 Hotels Clients - Accor Hilton Hyatt Langham IHG Quest Vibe Medina ParkRoyal Starwood Mirvac Rydges Stamford

Today’s business traveller expects to be able to create a ‘home away from home’ and an ‘office away from the office’ whilst travelling.

Progressive hoteliers who are already meeting these needs are seeing clients return on a regular basis. Those that have failed to adapt to the changing needs of business travellers are losing clients on a weekly basis.

Our research shows how important it is to provide appropriate In-Room Technology to ensure your business guests chose to stay with you and equally importantly, return time and time again.

We know it is hard to keep up to date with all the options offered for In-Room Technology and we make it our business to stay up to date. Our business is aimed at assisting you to understand what your hotel needs and then achieving it.

If you are interested, in a FREE property assessment and tailored report please call or send an email and we will contact you and make the arrangements. We can only do two assessments per week so please contact us today so we can accommodate you in a timely manner

What Our Clients Are Saying…

“We are based in Bali and required a cable holder to improve our Guest Broadband offer. We searched our county but cable holders were not available, finally we found Brendon’s company, an overseas company that can provide the item. We had not dealt with Brendon in the past but we felt he was trustworthy and he was very competitive on price. In our dealings we were also confident that they would deliver on time so we could meet our deadlines too. It was easy to place an order and the cable holders were delivered on time as promised. I have no hesitation in recommending Brendon to anyone as they are easy to deal with and the service was excellent.”

– Nyoman Patra, Information Systems Manager Conrad Bali, Bali, Indonesia July 10, 2015

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Six Best Practices to Improve Your Hotels Internal Communication

In the digital age, hospitality-focused communication platforms can radically improve a hotel’s internal operations. Using industry-leading tools such as Beekeeper, hotels can easily share information about best practices, announce property updates, and coordinate tasks in the most efficient way possible.

However, in order to reap the benefits from this kind of technology, it’s vital to put the building blocks in place to ensure information is shared freely and easily among hotel management and employees.

With that in mind, here are six best practices for hotels to create a winning internal communication strategy.

1. Plan for Success

When you’re addressing your internal communication strategy, you need to start with clearly defined goals. First, address the key areas within your organisation that require attention. Perhaps guest requests don’t always get passed on when staff swap shifts. Maybe rooms aren’t turned over quickly enough because of delays in notifying housekeeping.

Next, ask yourself what steps need to be taken to solve these issues. What metric will you use to measure when improvements have been made? Once you have answers to these questions, use them to produce a detailed communication strategy. This will let you monitor progress and stay focused on making sure those improvements happen.

You may need to fine-tune your communication plan as time goes by, but the central goals should remain clear and consistent.

2. Ask for Contributions

For any new communication strategy to be a success, having buy-in from your whole team is essential. That’s why it pays to ask your staff for input on how they think communication could be improved.

You could gather information during brainstorms in company-wide meetings. However, you might prefer to get feedback using a staff survey or poll. Most communication platforms offer the ability to create your own polls and surveys, which can then be sent digitally to your team to gain invaluable feedback within minutes.

Whatever approach you take, having an environment of collaboration will demonstrate that you value your employee’s opinions. According to research by Salesforce, employees who feel their voice is heard at work are nearly five times more likely to feel empowered to perform their best work.

The takeaway message here is that when company goals are created together, rather than dictated solely by management, teams become more invested and committed to the outcome. In addition, seeking feedback from your frontline staff will likely provide you with new perspectives and insights that might not have been considered.

3. Create a Culture of Sharing

To encourage hotel departments to communicate more freely, management also need to be open in the way they share information. That means letting employees know about things such as the company vision, latest booking figures, or any plans for any future expansions.
This transparent approach will set the standard for an open way of working and sharing information. In turn, employees may be more willing to express concerns over problems that need solving, feel confident enough to offer their own solutions, and admit to mistakes that reveal a weakness in the communication process.
The impact of this behavioural change will lead to greater efficiency, increased motivation, and almost certainly have a direct impact on the quality of the guest experience your hotel offers.

4. Regular Training

Another way to enhance team communication is through dedicated training. To get the most out of training, short but regular workshops that focus on a specific area can be especially helpful. For instance, you might want to concentrate on handling a weather crisis, dealing with tricky guest complaints, or coordinating daily tasks when you’re short staffed.

 

If your hotel has already invested in a communication platform, use it during training sessions to help everyone get better acquainted with the technology.
Not only will regular training let you fine-tune your whole business, staff will also have another forum to voice concerns, ask for help, or share ideas that they believe will improve internal processes.

While hosting face-to-face workshops won’t always be possible, you can always distribute training material electronically. Many communication platforms let you upload files, links, images, and video content — all of which can be used to provide full-scale presentations, or quick reminders that keep your team on track.

5. Use Data to Improve Decision-Making

Knowing when to communicate with your team is often just as important as how you communicate. Advanced communication platforms let you optimise when messages are sent to different staff members to ensure they get read.
For instance, by reviewing your data you might discover that your restaurant staff are quieter on Tuesday mornings. You can then schedule announcements in advance to be sent at this time. By tracking engagement with read receipts, you’ll know if your staff have more time to review messages. If they do, make that the day you send your most important announcements.

The Power of Great Communication

By investing time on your internal communication strategy, you’ll create a workforce that’s more efficient, engaged, and motivated to share ideas. As a result, this happier and more streamlined team will be able to offer an enhanced experience to your guests.

The addition of a hospitality-focused communication platform lets you improve things even further. With a centralised communication tool at your fingertips, you can reach and engage every employee in an instant, giving you the ability to easily distribute company news, gauge employee sentiment, seek feedback, and coordinate your entire operation.