What Guests Want!
In-room technology is paramount to business travelers. Want to know how they feel when they can’t use what they want?
Is a flat screen TV and in-house movies enough to keep your guests coming back? Our research says “No”
Guests use their room as an office and as their home away from home. The more comfortable and enjoyable you make the experience the more loyal your guests will be.
That’s what guests want – we know because we asked them in our guest research
If your guests can’t do the above there is a good chance that they are booking into your competitors where they can do just that.
We work with hotel General Managers who know in-room technology plays an important part in their guests experience and in determining where they choose to stay. We help them to deliver the best possible in-room experience for their guests.
Are you noticing guests are asking more and more for things you don’t have in the room? Is it time you reviewed you’re in room offering?
Our clients are guest focused and technology driven.
Today’s business traveller expects to be able to create a ‘home away from home’ and an ‘office away from the office’ whilst travelling.
Progressive hoteliers who are already meeting these needs are seeing clients return on a regular basis. Those that have failed to adapt to the changing needs of business travellers are losing clients on a weekly basis.
Our research shows how important it is to provide appropriate In-Room Technology to ensure your business guests chose to stay with you and equally importantly, return time and time again.
We know it is hard to keep up to date with all the options offered for In-Room Technology and we make it our business to stay up to date. Our business is aimed at assisting you to understand what your hotel needs and then achieving it.
If you are interested, in a FREE property assessment and tailored report please call or send an email and we will contact you and make the arrangements. We can only do two assessments per week so please contact us today so we can accommodate you in a timely manner
What Our Clients Are Saying…
Rise of the Machines: Will Hotels Ever Rely On A Robotic Workforce?
The robotic revolution in the hospitality industry just seems to have taken a step back. This January, the famously quirky Henn-Na Hotel in Japan The robotic workforce reportedly irritated guests and frequently broke down.
In addition, the hotel also removed ‘Churi’ — a doll-shaped artificial intelligence assistant placed in each room. Churi frequently struggled to answer basic guest questions, such as providing the opening times of the nearby theme park.
Automation is a hot topic right now, but have the labour-saving merits of a robotic workforce been overstated? In the following post, we’ll explore how hotels may, or may not, choose to balance a team of human and robot employees.
The Role of Robots in Hotels
Certain roles in hospitality are already being given to robots. deliver food and amenities to guest rooms, eliminating a time-consuming human task and (apparently) delighting guests in the process. Relay is already being used by numerous hotel brands, such as Aloft, Crowne Plaza, Hyatt Place, Sheraton and Westin.
More recently, Chinese e-commerce firm Alibaba unveiled a , which integrates with the company’s AI assistant ‘AliGenie’. Not only can Space Egg take voice commands from guests, it’s able to interpret touch and hand gestures too.
As for the near future? It’s more than conceivable that driverless concierge services will replace the human valet, and that robots such as (the world’s first burger-flipping droid) are deployed in hotel kitchens.
Fears of an automated workforce are being taken seriously. Last year, in response to increasing levels of automation. As the concerns of robots taking jobs gather momentum, it’s worth putting things into some context.
Are We Destined for a Robotic Hotel Workforce?
From an economic perspective, replacing humans with robots seems to make sense. A revealed how over the past 30 years, the average robot price has fallen by half in real terms, while labour costs have more than doubled.
Hoteliers seem and the general sentiment seems to be that they can never replace genuine human interaction. A also found that many hoteliers are not convinced that robots can deliver meaningful cost-saving benefits (although hotel guest satisfaction levels with robots was high).
Rather than full-scale adoption, the utility of robots surely lies in their capacity to carry out behind-the-scenes labour, such as carrying guest luggage to rooms, cleaning, and low-skilled maintenance.
However, there’s reason to believe robots may also assist guest-facing employees. Right now, three US hotels are that acts as a real-time translator between guests and staff. It’s easy to imagine how translation technology like this will eventually be integrated into a humanoid ‘translation bot’. This could involve a machine that roves around the hotel answering guest questions in their native language. It’s hard to deny the perks of such a service.
Balancing Robots with Humans
It’s worth remembering that no matter how advanced robotic workers become, the human touch will always be crucial to hospitality. As we’ve seen at the Henn-na hotel, robots with technical glitches can quickly wreak havoc, hindering hotel operations and frustrating guests in the process.
If technical glitches are overcome and hotels begin installing more robotic workers, will there be mass strikes by human employees? It’s also important to consider customer preferences. If greater automation is an inevitably (which it seems to be), will guests start paying a premium to stay at tech-free hotels boasting ‘human-only’ interaction?
Finally, if machines are eventually able to display a convincing range of human emotions, would knowing that these emotions were effectively being simulated rather than ‘felt’ make these interactions feel more creepy than engaging?
Questions such as these no longer belong to hypothetical debates. The explosion in automation now demands they’re given genuine consideration. In the coming years, more and more hotels will find themselves discussing the merits and pitfalls of relying on increasingly sophisticated robot workers.
In the world of hospitality where the human touch plays a very important role, it’s more likely that certain tasks will become automated, freeing up hotel staff to provide unforgettable guest experiences.