Digital Duty Manager - BPN Maestro

Log guest complaints wherever, whenever with a direct link to Opera PMS.

No paperwork, immediate problem alerts.

No more manual Duty Manager Logbooks. Log guest complaints wherever, whenever with a direct link to Opera PMS. No paperwork, immediate problem alerts, daily summary emails and automated check-out alerts for departing guests experiencing problems. All in one place.

Direct Opera Link – collect guest details directly from Opera PMS
Automated Email alerts – immediately send an email alert to related departments and generate daily summary emails
150+ Problem Categories – choose from a variety of guest problems and assign follow-up automatically
Scorecard Report – keep track of your top problems, trending, member level impact and recommend solutions from the Solution Library
Farewell Report – email alert for every departing guest on check-out date

Frequently Asked Questions

A: A Digitial Duty Manager Logbook replaces existing outdated, hard to access systems that may be paper-based or spreadsheets. It is easily accessible real time by those who need to know nad can even send alerts to senior team members.

A: There are many benefits to digital information, one of the key ones is reporting which allows for greater business insights. As the Digital DM Logbook can capture the cost of guest complaints eg a complimentary bottle of wine you understand the true cost of complaints. One GM was able to justify a hotel refurbishment as he had quantifiable data on the cost of complaints that could only be addressed by a refurbishment and the owner saved money!

The complaints are captured real-time so not forgotten to document and are accessible by all team members and nothing falls in the cracks at shift handover.

A: A scorecard allows for easy identification of the top problems and trends and we even can recommend solutions from the Solution Library. With real facts, you and your team can address the top issues and get in from of worrisome trends.

A: The Farewell report – is what you’d expect but it highlights guests who made a complaint. It allows you to be aware of these people, ensure they are happy and avoid a poor Trip Adviser review by ensuring that all matters were resolved and making sure the farewell is a positive experience.