Tag Archives: SMS

Will Machines Replace Humans in the Hospitality Industry?

The impact of artificially intelligent machines on the future job market has been gaining significant attention in recent years. According to a recent report by the McKinsey Global Institute, an estimated 50% of all current work activities might be automated … Continue reading

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How A New Wave Of Artificial Intelligence (AI) Is Transforming The Hospitality Industry

Back in 2011, IBM’s Watson (a natural language-based supercomputer) shot to fame when it beat two of the greatest champions on American TV quiz show, Jeopardy. It was a landmark event that showcased just how far intelligent computing had come, … Continue reading

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Guest Communication in our mobile-centric world

Hotels that deliver world-class customer service start with their staff; and excellent staff need to be excellent communicators. However, it can’t stop there. The systems with which these great communicators work must be designed to promote communication. In other words, … Continue reading

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