Tag Archives: Mobile-Centric

Can an AI-Powered Messaging Platform Transform the Guest Experience?

As travel becomes increasingly mobile-centric, hotels have begun utilising mobile apps to drive loyalty and guest engagement. In reality, a lot of hotel guests just aren’t engaging with them. Just think, how many hotel apps do we all have on … Continue reading

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Key Travel Technology Trends of 2018

The past year has seen a number of exciting technology trends and developments that promise to have a major impact on the hospitality industry. Here are five of the most significant technologies that hoteliers should know about. 1. Voice Assistants … Continue reading

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How a Digital Communication Platform can Transform How Your Hotel Operates

Digital age technology has revolutionised the way we talk to each other. Messaging apps and social media give us the ability to chat, make plans and organize our lives in a fast and effortless way. Yet for some reason, much … Continue reading

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The Rise of On-demand Streaming Services And How Hotels Can Profit

It’s no secret that scheduled TV programming is in sharp decline. Viewers no longer want to wait a week to catch their favourite TV show. They want to watch it at a time and place that suits them. The rise … Continue reading

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How to Use SMS Texting to Interact With Hotel Guests

When you want to reach your hotel guests in an instant, texting is the answer. With text messages read over 98% of the time, this is the most effective way to reach both future and current guests for a variety … Continue reading

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Guest Communication in our mobile-centric world

Hotels that deliver world-class customer service start with their staff; and excellent staff need to be excellent communicators. However, it can’t stop there. The systems with which these great communicators work must be designed to promote communication. In other words, … Continue reading

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