Tag Archives: hotel technology

How to Use SMS Texting to Interact With Hotel Guests

When you want to reach your hotel guests in an instant, texting is the answer. With text messages read over 98% of the time, this is the most effective way to reach both future and current guests for a variety … Continue reading

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Will Machines Replace Humans in the Hospitality Industry?

The impact of artificially intelligent machines on the future job market has been gaining significant attention in recent years. According to a recent report by the McKinsey Global Institute, an estimated 50% of all current work activities might be automated … Continue reading

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How A New Wave Of Artificial Intelligence (AI) Is Transforming The Hospitality Industry

Back in 2011, IBM’s Watson (a natural language-based supercomputer) shot to fame when it beat two of the greatest champions on American TV quiz show, Jeopardy. It was a landmark event that showcased just how far intelligent computing had come, … Continue reading

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How Hotels Can Utilise Technology to Attract Millennials

The popularity of Airbnb with Millennials has been well-documented, causing the hotel industry to rethink how it appeals to this travel-loving generation.

Today, hotel brands are finding new ways to lure back this demographic, from focusing on localised design to providing unique, authentic experiences.

In addition, a number of chains have started investing more heavily in technology and digital connectivity – desirable features intended to win the hearts of younger travellers.

The following list represents 5 technological trends that hotels are embracing to cater to this tech-savvy generation. Continue reading

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What Guests Want? Power, Power, and More Power

With guests bringing more and more devices with them to hotels the need for power has grown dramatically. We look at how many and what sort of power guests need. Continue reading

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What Guests Want? Connectability

With guests bringing their own gadgets the job of in room technology has changed. It’s now about allowing guests to integrate or connect their devices. They have spent time and money loading their ‘life’ onto their devices and they know how they work. They will want to them during their stay, just as they do at home and at the office. The key for hotels is to provide them with the infrastructure to achieve this. Continue reading

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What Guests Want? A Functional Work Area

Today the line between our work and our personal life has become very blurred, and we tend to be working longer hours often just trying to keep on top of that e-mail. This means that both business and leisure guests may need to work from their hotel room. As hoteliers we need to make it comfortable and easy to do this in our hotel guests rooms Continue reading

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Should Hotel Guests get Free Internet Access?

Should you be offering Free internet Access at your Property? Hoteliers, commentators, consultants and industry experts have been wrestling with this question for years.
No-one has come to a consensus and that’s because it’s actually quite a conundrum. I believe the answer is “It Depends” and we discuss the issues in this post.
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Guests Bring Their Own Device and Content

As a larger and larger percentage of the population now own some kind of smart device (Phone or Tablet) it’s only logical that your guests will bring it with them when they come to stay at your hotel. More importantly, they expect to be able to use their device at your hotel as they do at home. This is where the challenge lies and below we will look at some of the issues that this BYOD and BYOC revolution is creating for hotels. Continue reading

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