FAQ’s

TeleAdapt MediaHub – Frequently Asked Questions

Q: How can guests use their new Apple iPhone 5 with MediaHub?

A: The Apple iPhone 5 features a new 8-pin dock connector called the Lightning Connector.  A Lightning cable doesn’t support video-out on its own however a Lightening Digital AV Adapter will allow a guest to play video via the HDMI port on the MediaHub.

The MediaHub is fully compatible with the new Apple iPhone 5 in many of the same ways as all other iDevices.  Guests can use MediaHub to play music through the TV speakers from their iPhone 5 through the TV using the Mini Stereo Jack or video thru HDMI. The iPhone 5 can also be charged via the MediaHubs USB port.

Q: Can guests use MediaHub to play their other iDevices?

A: Yes, MediaHub is fully compatible with Apple iDevices, including iPod®, iPhone® and iPad®. Hotel guests can use MediaHub to play music and/or video from their iDevices through the TV using the Composite A/V input, HDMI input or Mini Stereo Jack. The USB port will also charge their iDevices.

Q: Can multiple electronics be connected to the MediaHub at once?

A: All MediaHub models allow multiple devices to be connected to the panel at once. MediaHub SL+ and each model of the MediaHub TL range will auto-sense when a guest plugs in and will automatically switch the TV to play content from the most recently populated port.

Q: What if my guests do not have the right cables to use the MediaHub?

A: For hotels interested in providing audio/video cables for their guests, TeleAdapt offers a range of ConnectKits and individually wrapped cables that are perfect for sales through the gift shop, mini bar or for rental through the concierge.

Q: What is the difference between auto-sensing and auto-switching?

A: Auto-sensing is a built-in feature of the MediaHub TL range and MediaHub SL+ that will allow MediaHub to automatically detect when a device has been plugged into a socket.  The socket identified as “in use” will begin to play content to the TV.

Auto-switching is the automatic switching of the TV input away from regular programming (tuner mode) to MediaHub panel audio/video (MediaHub mode). Switching of this nature requires a serial or CEC connection to the TV.  TeleAdapt has engineered their MediaHub TL range to integrate this feature with hospitality’s top TV brands. Contact us for a list of model-specific integrated TVs.

The MediaHub SL (TA-8800) is a strictly passive model and does not support auto-sensing or auto-switching.

Q: What TVs or VODs offer auto-switching function?

A: Currently, MediaHub SL+ and the entire MediaHub TL range offer auto-switching with the following regional hospitality TV/STB brands:

– The MediaHub TL supports auto switching with an model of TV that supports the HDMI-CEC protocol.  These includes Samsung, LG, and Philips Hotel TVs.

Q: Can I install MediaHub with other TVs or Interactive systems?

A:  Yes, MediaHub can be installed with any hospitality TV or Interactive STB with the necessary installation ports available. MediaHub SL requires a Composite A/V, VGA with paired audio and HDMI connection to the TV. MediaHub TL panels require just one HDMI connection to the TV.

Q: How can I mount MediaHub?

A: Most MediaHub models can be mounted flush in case goods or millwork. MediaHub TLiX has a hard-wired version that is designed for in-wall installations.  Desktop models are also available.  Mounting brackets for securing desktop models on tabletops, under-desks or in drywall are also available.

Q: How long are the installation cables that come with MediaHub?

A: All MediaHub models come equipped with 3-3.5meter installation cables. Other lengths are available, depending on Minimum Order Quantities.

Q: How does the desk mount kit work?

A: The desk mount kit is fitted to a detached wall mounted MediaHub.  This will turn the MediaHub into a desk mounted MediaHub.

Q: Can I customize the style of the MediaHub to fit with my guestroom decor?

A: Yes, TeleAdapt MediaHub is the only connectivity panel in the hospitality industry that offers a range of trims and bezels to suit any guestroom design and décor.

Q: How can I provide my guests with instructions on how to use the MediaHub in my guestrooms?

A: TeleAdapt has already thought of the various ways to make it easy for you to tell your guests how to personalize their in-room entertainment experience.  Choose between the following accessories/options:

  1. Acrylic DeskCards™ – We offer a wide variety of acrylic DeskCards that are perfect for providing step-by-step instructions on how to use your MediaHub amenity.
  2. Silkscreen the Bezel – For a small fee, hotels may silkscreen easy to understand instructions right onto the MediaHub bezel.
  3. Guest Compendium/Room Binder – TeleAdapt offers templates with basic guest instructions that can be formatted to fit your compendium’s specifications.

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TeleAdapt DeskPoint – Frequently Asked Questions

Q. Can the DeskPoint Pro USB port charge an iPad?

Yes – the USB port supports high current for charging an iPad while in use or while asleep. This feature is available on the desktop models of DeskPoint Pro (and not available on the TA-8050 Under Desk model)

Q. Can the USB port transfer data to and from devices connected to DeskPoint Pro?

No, the USB port only provides charging power and is similar to plugging a tablet computer or Smartphone into a mains wall outlet.

Q. What benefit does the multiple SSID and VLAN support feature provide?

An SSID is a public name of a wireless network, it is the name of the network visible by a computer’s Wi-Fi “network scanner” such as the MacBook’s AirPort or a PC’s Wireless Network Connection screen. In a hotel environment, it is common to have multiple applications that are controlled using an Internet network such as the building’s Wi-Fi Internet, minibar control application, housekeeping database manager, Voice-over-IP telephone, IPTV, guestroom control systems, etc. DeskPoint Pro can support up to five of these networks.  Most wireless access points in the market support multiple SSIDs.  This new feature brings DeskPoint up to date with today’s wireless AP technology needs.

Q. Can DeskPoint Pro be managed remotely?

Yes, DeskPoint Pro supports SNMP 1, 2, and 3 which are standard Internet protocol for managing IP network devices.  DeskPoint Pro does not come equipped with its own management program; however, it is compatible with most network management systems, including proprietary management software used by most major ISPs.

Q. How is DeskPoint Pro different from other wireless access points (WAP’s)?

DeskPoint Pro is more than just a WAP. it is a multi-functional device designed specifically for hotels to provide both wired and wireless Internet access as well as mobile device charging in a single unit. DeskPoint Pro is designed to make it easy to add WiFi by eliminating the need to run cabling to the WAP.  Simply plug DeskPoint Pro into an existing Ethernet point to immediately add WiFi access throughout the guestroom.

Q. Why is it advantageous to have a DeskPoint Pro in every room Vs. placing a WAP in the corridor to cover multiple rooms?

Most WiFi networks were designed to support laptop users.  However, today guests bring a multitude of connected devices, including Smartphone’s and tablets.  It is not uncommon for hotels to be expected to support five WiFi connected devices in a single guestroom!  With this increasing density of WiFi connected devices, DeskPoint Pro in every room provides the WAP source within close proximity to the guest for a strong, clear signal.

Q. Will having a WAP in each room create a potential interference problem?

DeskPoint Pro has a feature set designed specifically to avoid this potential problem.  Ask us about variable power output which can be set according to room size, and about automatic channel assignment which eliminates neighbouring or overlapping signals from interfering.

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iHome iDL46 – Frequently Asked Questions

The iHome iDL46 is a Dual Charging Stereo FM Clock Radio with both a Lightning Dock and USB Charge/Play capabilities for iPads/iPhones and iPods.  The iDL46 has been specifically designed for hotels, with a set of hotel features

Q: What does Hotel Mode on the iHome iDL46 do?

A: Hotel Mode activates or deactivates specific features of the iHome to make it easier to use and more enjoyable for your guests. The iDL46 has a 3 position switch on the bottom of the unit under the battery compartment.  For regular home use, keep the switch in Normal position.  Hotel Low lowers the volume of the unit and Hotel High maintains regular volume for suites and larger rooms. While in either Hotel mode:

  • Alarm becomes a SINGLE DAY alarm. Guests will not awaken to previous guest’s alarm setting.
  • Clock Sync features is disabled (so an Overseas guests iPhone wont accidently update the clock settings)
  • Radio presets can be accessed, but not programmed
  • The 7/5/2 alarm choices  functions are disabled, making the alarm extremely easy for guests to use
  • HOTEL LOW lowers the maximum volume of the unit to half. To avoid unpleasant sound transfer between rooms.
  • HOTEL HIGH maintains regular volume output.

Q: Will the iHome handle any model of iPod, iPhone or iPad?

A: Yes, the Lightening dock on top supports the latest iPods, iPhones and iPads and the USB port of the rear supports the playing and charging of all previous generation Apple iPods, iPhones and iPads which use the 30 pin connector.  iHome is also “Made for iPod, iPhone and iPad” approved.

Q: Can the guest wake up to music on their iPod/iPhone or iPad?

A: Yes, the guest simply docks their iPod, iPhone or iPad in the dock or the USB port of the iHome unit.  They then set the Alarm and chose “Dock” or USB Dock as the “Wake” method.

Q: Are there any security features?

A: We provide a security lanyard with the iHome as a deterrent to theft.

Q: What colours are available?

A: The unit is currently available in Black.

Q: What happens if we lose power?

A: The iHome has back-up batteries that will run the clock and the buzzer alarm but will not allow charging or playing of the iPod, iPhone or iPad.  The batteries last approximately 12 months.

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Glossary on Hotel Guest Room Technology Terms

3.5mm Jack

3.5mm Jack
Serial port connectors for data transfer and unit programming.
More information on Wikipedia.

Bluetooth

Bluetooth
Bluetooth is a wireless technology standard for exchanging data over short distances.
More information on Wikipedia.

Composite

Composite
An analog video transmission (no audio) that carries standard definition video.
More information on Wikipedia.

DVI

DVI
Digital Video Interface, data connection used most often to connect a computer and a display device.
More information on Wikipedia.

HDMI

HDMI
High-Definition Multimedia Interface, a compact audio/video interface for transferring uncompressed video data and compressed/uncompressed digital audio data from a HDMI-compliant device to a compatible computer monitor, video projector, digital television, or digital audio device.
More information on Wikipedia.

HDMI Micro

HDMI Micro
Micro Connector shrinks the connector size to something resembling a micro-USB connector.
More information on Wikipedia.

Lightning

Lightning
Connector created by Apple Inc. to replace its previous proprietary 30-pin dock connector, intended to connect mobile devices like iPhones to host computers.
More information on Wikipedia.

RCA/Phono

RCA/Phono
A type of electrical connector commonly used to carry audio and video signals.
More information on Wikipedia.

RJ45/Cat5

RJ45/Cat5
Serial port connectors for data transfer and unit programming.
More information on Wikipedia.

Serial Data

Serial Data
9pin data serial connector.
More information on Wikipedia.

USB A

USB A
Universal Serial Bus.
More information on Wikipedia.

USB Mini/Micra

USB Mini/Micra
For mobile phone charging.
More information on Wikipedia.

VGA

VGA
Video Graphics Array.
More information on Wikipedia.

WiFi

WiFi
Popular technology that allows an electronic device to exchange data or connect to the internet wirelessly using radio waves.
More information on Wikipedia.

Set Top Box (STB)
This is the box installed by the movie provider that allows for pay per view movies in each hotel guest room

HSIA – High Speed Internet Access
The term is generally used to refer to the wired Guest Broadband service provided at the desk within a hotel guest room

Guest Broadband
This is the same as HSIA and has probably taken over from HSIA as the term used to described the Internet access service offered to hotel guests in their room

Hospitality TV or Hotel TV
Offers a special set of features for the hospitality industry; such as;

  • A start-up channel and pre-set start-up volume can be set
  • The maximum volume can be set to avoid noise complaints
  • The TV can be “locked” so that guests can not alter its configuration.

This includes locking the side buttons for menu access, volume and channel control. Menus can be locked (i.e. colour adjustment etc), channels can be locked out and inputs such as HDMI, VGA etc can be locked so guests cannot connect their own devices. This is generally done to prevent guests from making copies of pay for view movies

  • The TV has interfacing capabilities so that it can work in conjunction with the movie providers Set Top Box
  • Once one TV is setup you can “clone” the configuration to setup the other TV’s

The TV normally has a commercial on-site warranty

Companies such as Philips, LG, Samsung and Sharp make a Hospitality model

Connectivity Panel
A panel connected to the TV that allows the guest to quickly and easily connect their own electronic devices to the TV. An “Active” Connectivity Panel will automatically sense once a guest has connected a device and via an interface with a Hospitality TV, get the TV to go to the appropriate channel. Offering a truly plug and play experience for the guest. TeleAdapt produce a Connectivity Panel, which they call the MediaHub.

Remote Jack Pack (RJP)
This term is used to describe a Connectivity Panel by some TV manufacturers

Cable Holder
The device used to hold the Guest Broadband cable at the desk. It can be as simple as cardboard tent card or a custom made unit. A good Cable Holder has the following characteristics:

  • It needs to be heavy enough to hold the cable. A paper or cardboard tent card normally isn’t heavy enough
  • It must have the ability to hold instructions. A slot to hold a small instruction booklet is the most common
  • The Instructions need to communicate that this is a Broadband service and it should outline the connection steps in a straightforward manner. Finally the instructions must contain a help desk number. The guest needs to know who to call if they need help or have a question. The question may be as simple as “How much does it cost”. Approximately 7 out of every 100 guests who use the broadband service will call the help desk.
  • It will be fixed to the desk ensuring that it stays in the same position and that the cable never leaves the room

A good cable holder improves the guest’s experience of the Guest Broadband service and also increases revenue

iDevices
The term is used to describe the ever growing range of portable devices available from Apple such as iPods, iPhones and iPads

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Can I pay for a Sample with a Credit Card?

Yes you can pay with a Visa or Mastercard, please contact info@Technology4Hotels for a quote and an order number. Please be aware that due to increase costs associated with accepting Credit Cards, we pass on a 2.5% processing fee for Credit Card Transactions ONLY.

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