- How to Use SMS Texting to Interact With Hotel Guests
- Will Machines Replace Humans in the Hospitality Industry?
- How A New Wave Of Artificial Intelligence (AI) Is Transforming The Hospitality Industry
- How Hotels Can Utilise Technology to Attract Millennials
- Guest Communication in our mobile-centric world
Category Archives: Hotel Technology
When you want to reach your hotel guests in an instant, texting is the answer. With text messages read over 98% of the time, this is the most effective way to reach both future and current guests for a variety … Continue reading
The impact of artificially intelligent machines on the future job market has been gaining significant attention in recent years. According to a recent report by the McKinsey Global Institute, an estimated 50% of all current work activities might be automated … Continue reading
Back in 2011, IBM’s Watson (a natural language-based supercomputer) shot to fame when it beat two of the greatest champions on American TV quiz show, Jeopardy. It was a landmark event that showcased just how far intelligent computing had come, … Continue reading
The popularity of Airbnb with Millennials has been well-documented, causing the hotel industry to rethink how it appeals to this travel-loving generation.
Today, hotel brands are finding new ways to lure back this demographic, from focusing on localised design to providing unique, authentic experiences.
In addition, a number of chains have started investing more heavily in technology and digital connectivity – desirable features intended to win the hearts of younger travellers.
The following list represents 5 technological trends that hotels are embracing to cater to this tech-savvy generation. Continue reading
Hotels that deliver world-class customer service start with their staff; and excellent staff need to be excellent communicators. However, it can’t stop there. The systems with which these great communicators work must be designed to promote communication. In other words, … Continue reading
Hotel design has long had a strong influence on a hotel’s aesthetic appeal, but as the needs of the traveller have evolved over the years, so too has the design that draws in guests. As technology rapidly improves and develops, … Continue reading
If you’re at all interested in technology – whether it is for work or just for fun – you’ll know the future that all the big tech companies are working towards is wearable technology. The release of the Apple Watch … Continue reading
Customer Profile With a prime city position at the top end of prestigious Collins Street, the exquisite Sofitel Melbourne On Collins immediately impresses through subtle luxuries, sophisticated elegance and a distinction for the finest service. For every occasion, 363 opulent … Continue reading
We are living in a society obsessed and reliant on its gadgets. These gadgets keep us both connected and entertained. You only need to catch a train to witness how dependent we have become on gadgets for entertainment. It’s not … Continue reading