Category Archives: Hotel Technology
Energy efficiency should be a key concern for all hotels. Spiralling electricity prices have started to cost the industry more and more over the years. As hotels continue to find profit margins squeezed, looking for ways to reduce unnecessary wastage … Continue reading
Self-service is becoming increasingly valued by a generation of travellers seeking greater convenience and flexibility. At many global airports, self-service check-in and automated passport control kiosks are commonplace. Technology is now helping to reduce queues and speed up transit, removing … Continue reading
It’s no secret that scheduled TV programming is in sharp decline. Viewers no longer want to wait a week to catch their favourite TV show. They want to watch it at a time and place that suits them. The rise … Continue reading
Taking full advantage of your guest room speed dials can not only increase guest satisfaction but also contribute to hotel revenue. Travelers these days are looking for an “experience”, not just a place to stay. Many guests still prefer the … Continue reading
Hotel design has long had a strong influence on a hotel’s aesthetic appeal, but as the needs of the traveller have evolved over the years, so too has the design that draws in guests. As technology rapidly improves and develops, … Continue reading
When you want to reach your hotel guests in an instant, texting is the answer. With text messages read over 98% of the time, this is the most effective way to reach both future and current guests for a variety … Continue reading
The impact of artificially intelligent machines on the future job market has been gaining significant attention in recent years. According to a recent report by the McKinsey Global Institute, an estimated 50% of all current work activities might be automated … Continue reading
Back in 2011, IBM’s Watson (a natural language-based supercomputer) shot to fame when it beat two of the greatest champions on American TV quiz show, Jeopardy. It was a landmark event that showcased just how far intelligent computing had come, … Continue reading
The popularity of Airbnb with Millennials has been well-documented, causing the hotel industry to rethink how it appeals to this travel-loving generation.
Today, hotel brands are finding new ways to lure back this demographic, from focusing on localised design to providing unique, authentic experiences.
In addition, a number of chains have started investing more heavily in technology and digital connectivity – desirable features intended to win the hearts of younger travellers.
The following list represents 5 technological trends that hotels are embracing to cater to this tech-savvy generation. Continue reading
Hotels that deliver world-class customer service start with their staff; and excellent staff need to be excellent communicators. However, it can’t stop there. The systems with which these great communicators work must be designed to promote communication. In other words, … Continue reading